NDRRMC Alert Status: RED

CORONA VIRUS DISEASE 2019 (COVID-19)

Day 408


Client Satisfaction Survey Form (OCD - Operations Service)

The Office of Civil Defense, in its pursuit to meet the highest level of client satisfaction, would like to seek your help in evaluating the services given by its Services/Offices/Units. The information that you will provide will be very valuable in the continual improvement of the OCD's delivery of services to its clients.

Type of Client
Name (Optional)
Sex
Age (Optional)
Agency/ Office/ Organization
Service(s) Availed (Select all that applies) *
Particulars (Name of Event/Activity, Title of Document, Specific Service Availed, etc.)
A. PROCESS
Select the number that corresponds to the emoji reflecting your evaluation to each statement below.
Rating Indicators
1. The quality of service(s) is appropriate and based on what is required, following the policy and standards.
1
2
3
4
5
N/A
Poor
Outstanding
2. The response to the requested service is delivered on time.
1
2
3
4
5
N/A
Poor
Outstanding
3. Honesty, fairness, and trust are observed in the delivery of the requested service.
1
2
3
4
5
N/A
Poor
Outstanding
4. The intended benefit of the service is realized.
1
2
3
4
5
N/A
Poor
Outstanding
B. PERSONNEL
Select the number that corresponds to the emoji reflecting your evaluation to each statement below.
Rating Indicators
1. The assisting staff demonstrates willingness to help, assist, and provide prompt service.
1
2
3
4
5
N/A
Poor
Outstanding
2. The assisting staff demonstrates courtesy and professionalism.
1
2
3
4
5
N/A
Poor
Outstanding
3. The assisting staff is equipped with knowledge, skills, capabilities, and credibility to serve.
1
2
3
4
5
N/A
Poor
Outstanding
C. MATERIALS AND ENVIRONMENT
Select the number that corresponds to the emoji reflecting your evaluation to each statement below.
Rating Indicators
1. The location of the office providing the service is convenient
1
2
3
4
5
N/A
Poor
Outstanding
2. There are available references or instructional materials appropriate for the service.
1
2
3
4
5
N/A
Poor
Outstanding
3. For walk-in clients, the workplace is well-maintained and conducive for public service.
1
2
3
4
5
N/A
Poor
Outstanding
OVERALL SATISFACTION WITH THE SERVICE AVAILED
Select the number that corresponds to the emoji reflecting your evaluation to each statement below.
Rating Indicators
*
1
2
3
4
5
N/A
Poor
Outstanding
Terms and Conditions

All information will be treated in a sensitive manner and with utmost confidentiality. Personal details are completely optional. These will not, in any way, be made known to and accessed by the third parties and the general public. By clicking on SUBMIT, it is understood that you adhere to the above Terms and Conditions.